Need Technology Help?

 

Need to login into on-site WiFi? 
Student network name: SBUnified-NET
User ID: 6-digit ID number
Password: Student's personal universal password

 

Forgot your password? Password not working?
Reset the password on the Password Portal or watch the Password Portal help video

 

iPad not working?
Try quick fixes: iPad Trouble Shooting

 

iPad still not working? iPad broken? iPad lost?
Call the District Tech Support Line (7am - 7pm, Monday through Friday): 805-696-2700
Get in-person Tech Support (8am - 3:30pm, Wednesday and Friday): 720 Santa Barbara Street, 2nd floor
Submit a "Tech Ticket": Tech Support Form 

 

Trouble with Zoom?
Check out: Zoom Video Tutorial

 

Trouble with Google Classroom?
Check out: Google Classroom Video Tutorial

 

Parent trying to connect to NEO?
Check out: NEO Parent Accounts FAQs 
or NEO Parent video tutorial (English) (Espanol)

 

Parent trying to connect to Parent Square?
Check out: Parent Square video tutorial

 

Parent needing help with Aeries?
Check out: Aeries Portal FAQs

 

Parent want to manage at-home iPad usage?
Check out: JAMF Parent or JAMF Parent video tutorial

 

Want to learn more about SBUSD technology?
Visit: SBUSD Educational Technology Services

 

Question still not answered? Email: Michelle Lotze (MLotze@sbunified.org)